The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 8 min read
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
Product & Design 1 min read
Shipping a good product is a constant balancing act between different constraints and the limitations of the real world. Designers need to know what they’re shipping to get the balance right.
Scale by Intercom 20 min listen
Six years ago, Segment were just four engineers sitting in an apartment in San Francisco with 6 months of runway. This week on Scale, we’re getting an inside look at how marketing helped them grow to a $1.5 billion dollar valuation.
Customer Engagement 2 min read
With so many live chat tools and shiny new features in the market, the buying process can feel overwhelming. Our new guides for sales and marketing teams will help simplify the buying process for your team.
Sales 1 min read
Modern buyers enter the sales cycle full of knowledge, opinions and feelings about your product. Here’s how our real-time sales reps increase velocity for these buyers.
Scale by Intercom 25 min listen
This week on the Scale podcast, we’re getting a behind the scenes look into one of the most successful startups of our generation – Stripe.
News & Updates 5 min read
Over the past month, we’ve shipped several improvements and new features aimed at helping you to craft a best-in-class customer journey, whether you’re in marketing, sales or support.
Sales 2 min watch
For many SDRs, the natural next step in their sales career is to move into an Account Executive role. But bridging the gap from SDR to AE isn’t always straightforward.
Product & Design 10 min read
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
