The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 2 min read
For your product to survive, you need to activate your new signups by getting them to take the actions that will enable them to see value in what you’re selling. But first, you need to accurately identify those activation steps.
AI & Automation 1 min read
Thanks to automation technology like chatbots, sales teams can automate away so many of the tasks that used to be manual and repetitive, dramatically changing the nature of their role.
Engineering 8 min watch
Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.
Customer Engagement 28 min listen
HubSpot’s VP of Marketing and Growth, Kieran Flanagan, shares his thoughts on growth, from how to determine when product-led growth is right for your company to measuring growth with your north star metric and product-channel fit.
News & Updates 5 min read
Over the past month, we’ve shipped several improvements and new features aimed at helping you to get more done – whether you work on sales, marketing or support.
Sales 2 min watch
Industry expert Sujan Patel joins us to discuss how chatbots can accelerate all stages of the sales cycle and why they’re poised to fuel the next wave of business growth.
Product & Design 30 min listen
When I joined Intercom, we were tiny: about 50 people. We’ve grown to over 600. Over that period, we’ve made many, many mistakes – some big and some small.
Customer Engagement 30 min listen
Brands need to move from being transactional to being a trusted partner. G2.com CMO Ryan Bonnici shares how he’s driving this change at the place that’s known as being the Yelp of business software.
Sales 8 min read
These 10 apps for Intercom will help you quickly engage with your VIP leads, book more sales meetings with less effort and keep track of your pipeline by keeping your tech stack in sync.