Product & Design 6 min read
Thoughts on innovation
Innovation means doing something that is new, different, and better – and it must succeed in the market for that innovation to matter. Here’s how we think about it at Intercom.
Product & Design
Our latest thinking on building and designing great products
Product & Design 6 min read
Understanding the “aha” moments in your product
We talk a lot about “aha” moments in products, that feeling of delight when you discover the value in a new app or service. But how do you identify and measure aha moments, and how do they relate to activation?
Product & Design 45 min listen
Wikimedia Foundation COO Janeen Uzzell on future-proofing history
Information has never been so accessible – the world’s knowledge is quite literally at our fingertips. But as more and more stories get told, that begs the question: who’s telling your story? Wikimedia Foundation COO Janeen Uzzell is on a mission to change the answer to that question.
News & Updates 6 min read
Customizing the customer experience: How Grover boosted the power of their support with custom apps
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Product & Design 30 min listen
Built for you: Behind conversation topics and custom reports
In our third installment of Built For You, our cross-functional panel discuss conversation topics and custom reports.
Product & Design 8 min read
5 strategies to help you avoid burnout at work
When you work on multiple projects across lots of teams, the risk of burnout feels high. Here are some ways you can avoid it.
Product & Design 2 min read
Decision time: Our new product decision-making framework
Building great product requires making great decisions, fast. We’ve thought a lot about how to ensure we keep making good decisions as we grow – learn about our latest decision-making framework here.
Product & Design 8 min read
How to “steal like a designer” and boost creativity
Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?
Product & Design 33 min listen
Intercom on Product: the siren call of innovation
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…
