Product & Design 8 min read
How to “steal like a designer” and boost creativity
Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?
Product & Design
Our latest thinking on building and designing great products
Product & Design 33 min listen
Intercom on Product: the siren call of innovation
There’s a delicate balance any product strategy needs to master: On the one hand, to build a successful business, you…
News & Updates 10 min read
Built for you: Powerful updates to Series, Banners, Resolution Bot, and more to help you stay personal at scale
We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.
Growth 10 min read
Tackling complex design debt: A three-step framework
Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. Here’s a simple framework for managing it.
Product & Design 41 min listen
Productboard founder and CEO Hubert Palan on mastering product strategy
Hubert Palan, CEO and founder of Productboard chats to Intercom’s Rati Zvirawa about how to master your product strategy and achieve product excellence.
Product & Design 4 min read
For better products, start with a problem statement
The secret to shipping successful product is clearly defining the problem that you’re setting out to solve. Here are some best practices to make that happen.
Customer Engagement 36 min listen
Built for You: Making of Series
Our second Built For You panel talk through the process of building Series, from cross-team collaboration to beta-testing your way towards operational excellence. If you’ve ever wondered how all the pieces tie together in a major launch that’s rooted in customer feedback, this is the episode for you.
Product & Design 7 min read
Improve your user onboarding with Jobs-to-be-Done insights
To onboard customers successfully to a complex product, you’ll need to understand what’s attracting them to your solution, and what might prevent them from embracing change.
News & Updates 7 min read
Built for you: Banners, Series, and more features to create a conversational experience
We’re making it even easier to have conversations with your customers with new, powerful updates to our management tools for marketing and support teams. Here are a few highlights from this quarter.
