Our latest thinking on building and designing great products
Product & Design 7 min read
Series, our new customer messaging orchestration tool, is so intuitive that it feels natural and obvious – and yet, the design was not inevitable at all. Here is how we considered different options.
Product & Design 40 min listen
Is online anonymity a positive or negative force in the world? Blind co-founder Kyum Kim joins us on Inside Intercom to discuss the implications of anonymity in the workforce and at large.
Product & Design 6 min read
Over the years, Intercom’s main product navigation began to cause confusion. Here is how we tackled the problem by focusing on two areas to make it more usable, intuitive, and polished.
Customer Engagement 35 min listen
A very special panel with some of our R+D team members – we hear how conversations with our customers have shaped our product.
Product & Design 32 min listen
In our 11th episode Des Traynor and Paul Adams discuss the importance of collaboration between product and marketing teams, especially as a company scales.
Product & Design 7 min read
We explore how to structure effective experiences in software and how conversational UX closes gaps between products and users.
Customer Engagement 32 min listen
Alex Wolf joins us for a conversation that looks at how social media is affecting our senses, how good marketing can inspire rather than distract, and how we can design better, more harmonious technology.
Product & Design 10 min read
There’s a bit of magic behind architecting a calendar that allows you to manage your time in an effective way. Here are five tips.
Product & Design 30 min listen
In the latest Inside Intercom episode Jordan chats to Stack Overflow’s CEO about how community is at the very heart of what they do, how they balance this with the needs of the product and why he believes they are helping to write the script of the future.