Our latest thinking on building and designing great products
Product & Design 33 min listen
Jared Spool returns to the Inside Intercom podcast to chat education, diversity and the future of UX with Intercom’s Senior Design Manager, Jonathon Colman.
AI & Automation 7 min read
Designing high impact chatbots that satisfy both your customers’ and business’ needs is a delicate balancing act. These five botiquette rules will help you strike the right chord between empathy and productivity.
Product & Design 41 min listen
I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Product & Design 31 min listen
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.
Product & Design 17 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Product & Design 10 min read
The tools we use shape the work we do in all sorts of ways, so picking the right tool is absolutely critical. Here’s why we decided to switch to Figma on the product design team and how we did it.
Product & Design 30 min listen
Tim Campos joins us for a discussion that ranges from balancing human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.
Product & Design 32 min listen
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.