Our latest thinking on building and designing great products
Product & Design 32 min listen
Author and product leader Buster Benson joins Intercom’s Director of Product Management to discuss his recent book “Why Are We Yelling: The Art of Productive Disagreement”. He shares his insights for teams looking to practically apply this in the workplace.
Product & Design 28 min listen
Des Traynor and Paul Adams discuss the importance of efficiency to good product principles and why it’s important to build a team who are willing make every day count
Product & Design 11 min read
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Product & Design 30 min listen
Inside Intercom hears from Miro co-founder and CEO Andrey Khusid about the future of distributed teamwork and the challenge of scaling a business across continents and timezones.
Product & Design 33 min listen
Jared Spool returns to the Inside Intercom podcast to chat education, diversity and the future of UX with Intercom’s Senior Design Manager, Jonathon Colman.
AI & Automation 7 min read
Designing high impact chatbots that satisfy both your customers’ and business’ needs is a delicate balancing act. These five botiquette rules will help you strike the right chord between empathy and productivity.
Product & Design 41 min listen
I sat down with Paul Adams and Emmet Connolly to reflect on the end of an era as well as the products and technology that defined 2019.
Product & Design 13 min read
How can you determine whether the features you release are leading to positive outcomes for your business? We use the Product Impact Framework to clarify how one leads to the other.
Product & Design 31 min listen
In episode seven of Intercom on Product, Des Traynor and Paul Adams discuss six key ingredients for product strategy and how to align them with company strategy.