Our latest thinking on building and designing great products
Product & Design 32 min listen
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 28 min listen
Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.
Product & Design 6 min read
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Product & Design 24 min watch
There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.
Product & Design 35 min listen
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.
Product & Design 8 min read
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
Product & Design 7 min read
Great onboarding turns trial users into power users. Here’s how we used design thinking to improve our onboarding experience.
Product & Design 29 min listen
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 29 min listen
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
