Product & Design 17 min watch
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Product & Design
Our latest thinking on building and designing great products
Product & Design 10 min read
Tool tips: How our design team switched to Figma
The tools we use shape the work we do in all sorts of ways, so picking the right tool is absolutely critical. Here’s why we decided to switch to Figma on the product design team and how we did it.
Product & Design 30 min listen
Woven CEO Tim Campos on how to spend your most important asset
Tim Campos joins us for a discussion that ranges from balancing human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.
Product & Design 32 min listen
Intercom on Product: Rethinking outcomes over outputs
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 28 min listen
Louis Rosenfeld on how UX design can close the gaps between people
Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.
Product & Design 6 min read
Product management, fast and slow
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Product & Design 24 min watch
Communicating the value of content design
There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.
Product & Design 35 min listen
Beyond the hype: Practical advice on building a platform
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.
Product & Design 8 min read
How to have impact as a designer
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
