Product & Design 7 min read
Piecing it together: how to design cohesive onboarding
Great onboarding turns trial users into power users. Here’s how we used design thinking to improve our onboarding experience.
Product & Design
Our latest thinking on building and designing great products
Product & Design 29 min listen
Human-Centered Design Network’s Gerry Scullion on inclusive architecture
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 29 min listen
Intercom on Product: Rise of the “keyboard-first” generation
There’s been a sudden rise of “keyboard-first” apps that focus on speed. We explore what this trend says about product design and how products evolve over time.
Product & Design 16 min read
Customer feedback strategy: How to collect, analyze, and take action
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
Product & Design 28 min listen
Intercom’s Jonathon Colman on why content designers should do less
Intercom’s content design manager discusses the increasing prominence of this nascent field in the larger design industry, and the variety of influences that have shaped his thinking.
Product & Design 30 min listen
Lean UX author Jeff Gothelf on why design must have a seat at the table
Jeff Gothelf explains strategies that leaders at growing companies – especially designers – can use to maintain the pace and agility of a startup.
Product & Design 29 min watch
The tools we use: Challenging dogma in the design process
Why is the technology industry so obsessed with the tools we build and use? This talk addresses how tools not only extend our abilities, but also how they shape the way we use those abilities.
Engineering 32 min listen
Intercom on Product: The principles behind how we build
Des Traynor and Paul Adams discuss the principles we use to guide us as we build great product. Helping us to encode our successes and avoid mistakes, our principles are the foundations on which we build.
Product & Design 30 min listen
Josh Seiden on why product teams should focus on outcomes over output
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
