Our latest thinking on building and designing great products
AI & Automation 7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our research process and the data we uncovered.
Product & Design 27 min watch
Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her perspective on the main differences and similarities she’s encountered so far.
Product & Design 6 min read
Product management varies a lot from company to company, but how big is the gap between B2B and B2C? We explore the differences and similarities.
AI & Automation 38 min watch
Intercom VP of Product Brian Donohue and Senior Product Manager Julia Godinho delve into the evolving landscape of product management, offering a glimpse into the challenges and opportunities that AI presents in this new era.
AI & Automation 5 min read
The arrival of generative AI is raising lots of entirely new questions for product managers as they learn to rethink how they work. Here are some of the top lessons we’ve learned so far.
Product & Design 27 min watch
Discover how our product design team is applying AI at every stage of the design process in this conversation between Molly Mahar and Emmet Connolly.
Product & Design 55 min watch
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design, for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
AI & Automation 15 min read
Working with AI might be a new challenge but it doesn’t need to be intimidating. This post asks a simple set of questions to help you move forward with confidence as you start designing for AI.
AI & Automation 36 min watch
Victor Riparbelli, CEO of Synthesia, joins us to discuss how generative AI is revolutionizing video production.