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Product & Design 5 min read
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.
Product & Design 7 min read
We hire talented, ambitious, and driven people who strive for excellence. From the moment they join us, we demonstrate what great looks like through clearly established standards, and help them deliver impact, do the best work of their careers, and develop in incredible ways.
AI & Automation 58 min listen
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
Product & Design 15 min listen
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
Product & Design 15 min listen
With every product we build, we’re always aiming to deliver the most value to our customers as quickly as possible. Our engineering principles help us do just that.
Product & Design 3 min read
At Intercom, when we say ‘What you ship is what matters’, we are essentially saying that our deliverable is the end product or feature that our customers use – what gets into their hands. Customers don’t pay for design files, they pay for solutions that solve their problems.
Product & Design 14 min listen
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
AI & Automation 41 min watch
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
