Our latest thinking on building and designing great products
Product & Design 8 min read
Your welcome page is a customer’s first impression of using your software. Nailing it correctly can be tricky, but pairing it with great user onboarding can make customers feel comfortable in no time.
Product & Design 6 min read
Product roadmaps benefit when product managers are able to partner with sales and marketing and gain valuable insights into customer needs and market trends.
Product & Design 5 min read
Career ladders make it clear to product managers what’s expected of the role and what’s expected of them to get a promotion. Learn what we focused on in our PM career ladder.
Product & Design 24 min listen
In the second episode of this new product-focused series, we discuss how to harness the power of feedback to shape your product roadmap.
Product & Design 7 min read
The design industry communicates in English, but moving to an English-speaking country requires a whole different level of fluency. Here are some lessons after a year working in a foreign language.
News & Updates 1 min read
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Product & Design 8 min read
Being new at a company doesn’t mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.
Product & Design 25 min listen
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
Product & Design 12 min read
The words you use in your product’s onboarding experience are key to helping users understand what your product does and how to use it. Here’s an approach and a few tools to write a great onboarding experience.