Our latest thinking on building and designing great products
Product & Design 13 min read
From simple pointer messages to rich video tours, there are countless ways to onboard new users – here’s how we negotiated the hard choices as we designed our Product Tours onboarding tool.
Product & Design 24 min listen
Welcome to our brand new podcast series, Intercom on Product, where Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss their latest thoughts on how to build successful products
Product & Design 11 min read
Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised.
News & Updates 8 min read
Introducing Product Tours – craft tailor-made onboarding experiences for your users, with contextual, personalized tours to help you take your onboarding and retention to the next level.
Product & Design 1 min read
Shipping a good product is a constant balancing act between different constraints and the limitations of the real world. Designers need to know what they’re shipping to get the balance right.
Product & Design 10 min read
Many of us have seen improv comedy before, a form of theatre where the dialogue, action and characters are created…
Product & Design 6 min read
The reality is that churn is a natural part of business, and it’s important to get priceless feedback from customers as they leave. Here are some ways to design a good experience for departing customers.
Engineering 19 min watch
To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?
Customer Engagement 29 min listen
If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind.
