Our latest thinking on building and designing great products
Customer Engagement 30 min listen
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Customer Engagement 25 min listen
Product marketing is about getting people to understand not just what you’re building, but why they should care about what you’re building. I spoke about this topic at Intercom’s 2017 World Tour.
Product & Design 18 min watch
We spend a lot of time talking about how companies can get to the point where their product resonates in the market. At WebSummit 2018, I made the case that this is not the only thing that matters.
Product & Design 3 min read
Mobile formats such as stories have exploded in popularity in recent years, but they raise some interesting design questions – how are they changing the mechanics of mobile interaction? What role do ubiquitous cameras have in shaping how we communicate with these formats?
Product & Design 5 min read
For many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. The cartoon portraits are a core part of the Intercom culture – here’s their origin story.
AI & Automation 28 min listen
Conversational bot technology helps businesses go beyond human limits to connect with more prospects and customers. See how we can implement chatbots in a thoughtful way that elevates the customer experience.
Product & Design 25 min read
Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.
Product & Design 35 min listen
Jake Knapp is a UX designer and author best known for creating the design sprint process at Google. He explains how the powerful framework behind design sprints can be applied to our everyday work.
Product & Design 5 min read
The ideal onboarding experience is an easy and frictionless path to finding value. Consumer products perfected this by building onboarding…
