Our latest thinking on building and designing great products
AI & Automation 7 min read
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Product & Design 29 min listen
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. Two decades later, these two women are blazing trails in design leadership.
Product & Design 7 min read
A set of core values makes it easier for everyone to navigate behavioral expectations at Intercom, and for individuals to…
Product & Design 25 min watch
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
AI & Automation 5 min read
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of…
AI & Automation 6 min read
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
Product & Design 7 min read
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
AI & Automation 31 min listen
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.