Product & Design 5 min read
5 essential onboarding tactics for complex products
The ideal onboarding experience is an easy and frictionless path to finding value. Consumer products perfected this by building onboarding…
Product & Design
Our latest thinking on building and designing great products
AI & Automation 7 min read
Fresh perspective – how we invented our Custom Bot chatbot builder
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Product & Design 29 min listen
GV’s Kate Aronowitz and Vanessa Cho on leading through design
When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. Two decades later, these two women are blazing trails in design leadership.
Product & Design 7 min read
An upstanding brand – how team values influence how we work
A set of core values makes it easier for everyone to navigate behavioral expectations at Intercom, and for individuals to…
Product & Design 25 min watch
Design in interesting times
We live in interesting times. Everything is changing rapidly around us, at a faster pace than ever before. This growth…
AI & Automation 5 min read
Flying cars, chatbots and looking forward to the next small thing
“We wanted flying cars, instead we got 140 characters.” – Peter Thiel People in tech commonly overestimate the impact of…
AI & Automation 6 min read
Embracing complexity: Designing our Custom Bot builder
For product teams, complexity is a dirty word – it’s the anti-goal. You can call it “flexibility” to make it…
Product & Design 7 min read
Strategy over speed: How video games prepared me for life as a product manager
Growing up, I was surrounded by video games. In my house, we had the NES, Nintendo 64, Game Boy and…
AI & Automation 31 min listen
Microsoft’s Lili Cheng on making bots more human
Lili Cheng, VP of Artificial Intelligence and Research at Microsoft, explains how chatbots and humans complement each other, when and how to give your chatbot a voice, and much more.
