Product & Design 10 min read
How to run a successful beta in 7 steps
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Product & Design
Our latest thinking on building and designing great products
Product & Design 6 min read
Navigating the complexity of change aversion
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 10 min read
What cities can teach us about building platforms
These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins…
Product & Design 6 min read
How we run project retrospectives at Intercom
One of the first things that struck me when I started working at Intercom was the culture of transparency and…
Product & Design 31 min listen
GitHub’s Joel Califa on keeping sight of your users
In his recent post “Subverted Design”, GitHub Senior Product Designer Joel Califa reminds us that if we gear too far…
Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
Product & Design 33 min listen
Rune Madsen on the intersection of user experience and design systems
But in today’s world there’s tension between a very broad general purpose design system and an in-house design system for…
Product & Design 3 min read
Want to hire great designers? Start a blog.
A few years ago I came out of a meeting with my product manager where we talked about the next…
