Product & Design 30 min listen
Siqi Chen, former VP of Growth at Postmates, on scaling a growth team
Eventually, they’ll have to start being deliberate about growth to make sure new signups actually stick around – and that…
Product & Design
Our latest thinking on building and designing great products
Product & Design 3 min read
Finding the right challenge
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
Product & Design 4 min read
Reflection: a key ingredient to great product teams
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
Product & Design 5 min read
Solving Fifty Shades of Blue
There was a stage a few years ago when our Intercom product featured roughly 50 shades of blue. Some of…
Product & Design 6 min read
RICE: Simple prioritization for product managers
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
News & Updates 37 min listen
Product and design trends that will shape 2018
Before kicking off our own goals and resolutions in earnest, I sat down with VP of Product Paul Adams and…
Product & Design 31 min listen
What 2017 taught us about product
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
Product & Design 8 min read
What we learned building our bot
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…
Product & Design 2 min read
The hidden costs of indecision
One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or…
