Product & Design 5 min read
Make online messaging personal by embracing the nonverbal
At Intercom we want to enable businesses to communicate with their customers in a personal and meaningful way. One of…
Product & Design
Our latest thinking on building and designing great products
Product & Design 7 min read
How to make cross-functional design teams work
Designers are increasingly being embedded in cross-functional teams with engineers and product managers. But how can you make it work effectively?
Product & Design 2 min read
Why the best meetings happen at the coffee dock
As a product manager, you usually have 20 things coming at you at once, and you’re constantly in a state…
Product & Design 4 min read
Content strategy: How words build a product
We’ve always cared about words at Intercom. This blog, our books and our product marketing attest to that. But words…
Product & Design 9 min read
Invisible design: why less is more
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…
Product & Design 30 min listen
Asana’s Jackie Bavaro on developing the role of product managers
Fast forward six years to 2017, and Asana is one of the fastest growing-collaboration software tools out there, citing more…
Product & Design 14 min listen
James Buckhouse on starting with human experience
We were recently lucky to host James Buckhouse, Founder of the Sequoia Creative Lab, on our podcast for an in-depth…
Product & Design 6 min read
The cult of conversational design: why forms aren’t dead yet
2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into…
Product & Design 7 min read
Onboarding a product manager – do’s and don’ts in the first few weeks
Joining a new company is always hard. You know very few people, your email inbox is empty and you are…
