Product & Design 5 min read
When collaboration becomes a chore
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do you keep…
Product & Design
Our latest thinking on building and designing great products
Product & Design 9 min read
Searches, notifications & emoji: What data reveals about people
Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…
Product & Design 5 min read
What to do if your messaging becomes unmanageable
Talking to customers is the lifeblood of any product-first company. Failure to do so regularly causes companies to lose sight…
Product & Design 28 min listen
Intercom’s Emmet Connolly on design systems
Emmet Connolly, our Director of Product Design, believes the answer to this lucky-to-have problem is to consider all aspects of…
Product & Design 7 min read
Why you should ‘read’ a product like a book
Here’s how the little-known skill of “active reading” can teach you how great products get built – and ultimately how…
Product & Design 4 min read
The minimum viable product design portfolio
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about…
Product & Design 7 min read
Building empathy in a product team
For product teams, empathy building activities such as observing research or doing customer support is often not considered “real work”….
Product & Design 8 min read
Product principles: emoji and conversation ratings
We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity. When we…
Product & Design 5 min read
After product launches: how to complete the feedback loop
If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…
