Product & Design 28 min listen
Mule Design’s Mike Monteiro on responsibility in experience design
Mike Monteiro will tell you in no uncertain terms the answer is aplenty. Mike’s the co-founder and design director at…
Product & Design
Our latest thinking on building and designing great products
Product & Design 9 min read
A bulletproof guide to improve your onboarding
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…
Product & Design 5 min read
Designing half of a conversation
Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot…
Product & Design 26 min listen
Dropbox’s John Saito on the role of writing in experience design
A short snippet of copy sets the tone for a user’s experience, and it can make or break whether they’re…
Product & Design 6 min read
The right way to ask the right research questions
Feedback from customers is a vital input for product development. But if you want to get the most out of…
Product & Design 6 min read
Great PMs don’t spend their time on solutions
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 10 min read
Killer user onboarding starts with a story
Want more people to adopt your product? Make sure you know what progress looks like in your user’s life, not…
Product & Design 30 min listen
Airtable’s Andrew Ofstad on maintaining simplicity at scale
As a new product manager on what had become a convoluted Google Maps product, Andrew Ofstad was challenged with solving…
Product & Design 3 min read
When a cupcake becomes a wedding cake
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
