Product & Design 3 min read
When a cupcake becomes a wedding cake
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
4 areas where designers need to get comfortable
In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…
Product & Design 8 min read
A design lesson 3.5 billion years in the making
One of the great things about designing digital products is that our products are never finished. We can continuously change…
News & Updates 31 min listen
Intercom co-founder Des Traynor on starting up
It’s why we’ve written more than 500 articles on this blog and why we recently published Intercom on Starting Up,…
Product & Design 3 min read
What’s the story with your product?
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Product & Design 6 min read
Why messiness is a good thing for product teams
Here’s something I bet you experienced this week at work, probably most weeks at work: the feeling that things are…
Product & Design 31 min listen
Google’s Golden Krishna on designing screenless experiences
In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…
Product & Design 9 min read
7 questions to ask before messaging your customers for research
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
Product & Design 13 min read
The full stack design system
UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that thinking to…
