Product & Design 10 min read
Killer user onboarding starts with a story
Want more people to adopt your product? Make sure you know what progress looks like in your user’s life, not…
Product & Design
Our latest thinking on building and designing great products
Product & Design 30 min listen
Airtable’s Andrew Ofstad on maintaining simplicity at scale
As a new product manager on what had become a convoluted Google Maps product, Andrew Ofstad was challenged with solving…
Product & Design 3 min read
When a cupcake becomes a wedding cake
One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…
Product & Design 5 min read
4 areas where designers need to get comfortable
In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…
Product & Design 8 min read
A design lesson 3.5 billion years in the making
One of the great things about designing digital products is that our products are never finished. We can continuously change…
News & Updates 31 min listen
Intercom co-founder Des Traynor on starting up
It’s why we’ve written more than 500 articles on this blog and why we recently published Intercom on Starting Up,…
Product & Design 3 min read
What’s the story with your product?
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Product & Design 6 min read
Why messiness is a good thing for product teams
Here’s something I bet you experienced this week at work, probably most weeks at work: the feeling that things are…
Product & Design 31 min listen
Google’s Golden Krishna on designing screenless experiences
In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…