Product & Design 5 min read
Are your future customers using another product?
When new customers sign up to your product, they don’t come out of nowhere, although it can seem that way…
Product & Design
Our latest thinking on building and designing great products
Product & Design 2 min read
A simple improvement to product announcements
Sending product announcements without considering your audience is like writing a love letter and then addressing it “to whom it…
Product & Design 34 min listen
Lyft’s Monal Chokshi on lightweight user research
https://www.intercom.com/blog/when-personas-fail-you/ Monal Chokshi, Head of UX Research at Lyft, has spent her career helping tech companies establish a user research…
Product & Design 5 min read
What voice UI is good for (and what it isn’t)
Voice is either a genius technology whose time has finally come, or the most overhyped waste of time we’ve seen…
Product & Design 3 min read
Why we sacrificed product capability for availability
When your company is experiencing growth, you need to concentrate on mitigating downtime – even when that means sacrificing capability….
Product & Design 6 min read
Design principles: what to do when nobody is using your feature
When we released our new messenger last year, we added the ability for customers to create rich, personal profiles so…
Product & Design 3 min read
Q&A: Can non-technical product managers be successful?
People come into product management from a variety of paths, including design, engineering, customer support and customer success. But are…
Product & Design 34 min listen
Lessons in product management with Intercom’s Colin Bentley and Brian Donohue
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
Product & Design 5 min read
Shipping code for designers, not just engineers
Great product teams are based around designers and engineers working closely together. We’ve discussed before why this side-by-side partnership is…
