Product & Design 5 min read
An introvert’s guide to collaboration
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design
Our latest thinking on building and designing great products
Product & Design 4 min read
How design thinking can inform data problems
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
Product & Design 4 min read
Using Intercom to design Intercom
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Product & Design 25 min listen
Scott Belsky on the importance of your product’s first mile
Entrepreneur, author and investor Scott Belsky calls this your product’s “first mile”, and he’s seen first hand what it takes…
Product & Design 4 min read
What energizes a product manager?
I had a call with a customer recently, who wanted to share their thoughts with our product team on what…
Product & Design 23 min listen
Mind the Product’s Janna Bastow on building product roadmaps
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 4 min read
6 weeks: why it’s the Goldilocks of product timeframes
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
Product & Design 5 min read
Why voice bots will rule the chatbot landscape
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like…
Product & Design 5 min read
7 reasons why messaging should mirror real conversations
Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational noise and…
