Product & Design 33 min listen
Insights and lessons from some of the best people in product
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
Product & Design
Our latest thinking on building and designing great products
Product & Design 7 min read
How soon is now? Discovering the many jobs of language in design
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Product & Design 5 min read
SMS is making everything old new again
Most assume we’re heading towards a winner-takes-all future where all our messaging will take place in one app. But the resilience of SMS shows us that talking about winners and losers is the wrong conversation.
Product & Design 28 min listen
Tina Roth Eisenberg on turning side projects into startups
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
Product & Design 6 min read
Product analytics: 4 ways to deliver better insights for higher quality decisions
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
AI & Automation 5 min read
Bot names – what should you name yours?
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
Product & Design 36 min listen
Product trends with Intercom’s Paul Adams and Emmet Connolly
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Product & Design 3 min read
Launch mode vs iterate mode
The things that make a product team successful when launching a product are exactly the things that will make them…