Product & Design 4 min read
6 weeks: why it’s the Goldilocks of product timeframes
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
Why voice bots will rule the chatbot landscape
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like…
Product & Design 5 min read
7 reasons why messaging should mirror real conversations
Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational noise and…
Product & Design 33 min listen
Insights and lessons from some of the best people in product
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
Product & Design 7 min read
How soon is now? Discovering the many jobs of language in design
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Product & Design 5 min read
SMS is making everything old new again
Most assume we’re heading towards a winner-takes-all future where all our messaging will take place in one app. But the resilience of SMS shows us that talking about winners and losers is the wrong conversation.
Product & Design 28 min listen
Tina Roth Eisenberg on turning side projects into startups
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
Product & Design 6 min read
Product analytics: 4 ways to deliver better insights for higher quality decisions
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
