AI & Automation 5 min read
Bot names – what should you name yours?
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
Product & Design
Our latest thinking on building and designing great products
Product & Design 36 min listen
Product trends with Intercom’s Paul Adams and Emmet Connolly
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Product & Design 3 min read
Launch mode vs iterate mode
The things that make a product team successful when launching a product are exactly the things that will make them…
Product & Design 5 min read
Conversational commerce: 3 examples to validate the hype
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
Product & Design 30 min listen
Autodesk’s Maria Giudice on creating an experience-centered company
She’s currently the Vice President of Experience Design at Autodesk, a maker of software for makers themselves – architects, engineers,…
Product & Design 6 min read
10 things I wish I knew as a UX research team of one
I’ve just wrapped up one of the biggest remote usability tests I’ve ever carried out in my time at Intercom….
Product & Design 28 min listen
GV’s Daniel Burka on design leadership
Daniel’s spent his career at the intersection of design and business leadership. He’s currently a design partner at GV, the investment…
Product & Design 23 min listen
Intercom’s Hugh Durkin on the future of browsers, platforms and apps
Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…
Product & Design 5 min read
How I learned to stop worrying and love the target
Setting targets for a new feature is one of the scariest things a product manager will ever have to do….
