Product & Design 4 min read
Closing the gap between data and product development
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently…
Product & Design
Our latest thinking on building and designing great products
Product & Design 30 min listen
Val Head on interface animation
Val Head is aiming to change that. A designer specializing in web and UI animation, Val is both a speaker…
Product & Design 2 min read
When big meetings are better
In the early days of Intercom we obsessed about how many people were in meetings and constantly optimised for efficiency,…
Product & Design 11 min watch
Finding jobs your product is used for
At Intercom we’re big believers in using the Jobs-to-be-Done framework to help us innovate and build the features that our…
Product & Design 37 min listen
Hunter Walk on product management
Hunter Walk knows what it takes to scale a world-renowned product. During his tenure as Director of Product Management at YouTube, he increased traffic by 40x while growing his product team from three to more than 30. Today Hunter is instilling the lessons learned with promising young founders through his seed-stage venture capital firm, Homebrew.
Product & Design 5 min read
Not all good products make good businesses
It’s easy to assume that solving a real problem with a good product magically creates a successful software business. Sadly that’s never guaranteed.
Product & Design 3 min read
Critique the system, not the logo
Every time a company updates their logo the verdict from the design community is swift and vicious. As soon as…
Product & Design 5 min read
Building a cross-platform product
Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…
Product & Design 32 min listen
Mule Design’s Erika Hall on interactive design and research
Erika is the co-founder of Mule Design, where she directs research, strategy, and information design. She’s has more than 20…