Product & Design 24 min listen
Inside Intercom Seattle startup panel
At the Seattle stop on our Inside Intercom World Tour, I invited founders from three of our favorite local startups…
Product & Design
Our latest thinking on building and designing great products
Product & Design 4 min read
Behind the messenger: the right kind of disruption
Let’s face it, no one likes to be interrupted. But whether it’s on our phones, on websites, or even inside…
Product & Design 5 min read
Design how you design
Whether you are a designer, engineer, or product manager, you have to work with others to iterate and execute. But…
Product & Design 7 min read
Behind the messenger: making messaging human
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
Product & Design 22 min listen
Inside Intercom Toronto startup panel
At the Toronto stop on our Inside Intercom World Tour, I invited leaders from three of our favorite area startups…
Product & Design 14 min watch
Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how…
Product & Design 34 min listen
Basecamp’s Jason Fried on product strategy
Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…
Product & Design 6 min read
How we accidentally invented Job Stories
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
Product & Design 2 min read
Price for value, not cost
Knowing what to charge for your startup’s product is hard, but you should always price for the value it creates…
