Product & Design 3 min read
Critique the system, not the logo
Every time a company updates their logo the verdict from the design community is swift and vicious. As soon as…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
Building a cross-platform product
Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…
Product & Design 32 min listen
Mule Design’s Erika Hall on interactive design and research
Erika is the co-founder of Mule Design, where she directs research, strategy, and information design. She’s has more than 20…
Product & Design 24 min listen
Inside Intercom Seattle startup panel
At the Seattle stop on our Inside Intercom World Tour, I invited founders from three of our favorite local startups…
Product & Design 4 min read
Behind the messenger: the right kind of disruption
Let’s face it, no one likes to be interrupted. But whether it’s on our phones, on websites, or even inside…
Product & Design 5 min read
Design how you design
Whether you are a designer, engineer, or product manager, you have to work with others to iterate and execute. But…
Product & Design 7 min read
Behind the messenger: making messaging human
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
Product & Design 22 min listen
Inside Intercom Toronto startup panel
At the Toronto stop on our Inside Intercom World Tour, I invited leaders from three of our favorite area startups…
Product & Design 14 min watch
Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how…
