Product & Design 14 min watch
Ways to think about customer onboarding
Onboarding new users is one of the most important jobs for any product. No matter what you’ve built, or how…
Product & Design
Our latest thinking on building and designing great products
Product & Design 34 min listen
Basecamp’s Jason Fried on product strategy
Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…
Product & Design 6 min read
How we accidentally invented Job Stories
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
Product & Design 2 min read
Price for value, not cost
Knowing what to charge for your startup’s product is hard, but you should always price for the value it creates…
Product & Design 25 min listen
Inside Intercom New York startup panel
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Product & Design 34 min listen
Facebook’s Julie Zhuo on product design
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 6 min read
More than mattresses: using Jobs-to-be-Done research for software
There’s lots of resources for getting started with Jobs-to-be-Done interview techniques. Yet most of these apply to physical products. If…
Product & Design 1 min read
The first rule of prioritization: No snacking
The best lessons in business come in plain English and speak uncomfortable truths. One such example is something we learned…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
