Product & Design 34 min listen
Basecamp’s Jason Fried on product strategy
Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…
Product & Design
Our latest thinking on building and designing great products
Product & Design 6 min read
How we accidentally invented Job Stories
The most powerful thing you can understand when building a product is the motivations behind people’s actions. At Intercom we’re…
Product & Design 2 min read
Price for value, not cost
Knowing what to charge for your startup’s product is hard, but you should always price for the value it creates…
Product & Design 25 min listen
Inside Intercom New York startup panel
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Product & Design 34 min listen
Facebook’s Julie Zhuo on product design
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 6 min read
More than mattresses: using Jobs-to-be-Done research for software
There’s lots of resources for getting started with Jobs-to-be-Done interview techniques. Yet most of these apply to physical products. If…
Product & Design 1 min read
The first rule of prioritization: No snacking
The best lessons in business come in plain English and speak uncomfortable truths. One such example is something we learned…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
Product & Design 36 min watch
Design in the age of entanglement
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
