Product & Design 25 min listen
Inside Intercom New York startup panel
And how do you scale customer support in a two-sided marketplace? At the recent New York stop of our Inside…
Product & Design
Our latest thinking on building and designing great products
Product & Design 34 min listen
Facebook’s Julie Zhuo on product design
If you’re not already familiar with Julie from her must-read essays on Medium, you surely know her work. Now in year…
Product & Design 6 min read
More than mattresses: using Jobs-to-be-Done research for software
There’s lots of resources for getting started with Jobs-to-be-Done interview techniques. Yet most of these apply to physical products. If…
Product & Design 1 min read
The first rule of prioritization: No snacking
The best lessons in business come in plain English and speak uncomfortable truths. One such example is something we learned…
Product & Design 20 min listen
Inside Intercom Paris startup panel
At the recent Paris stop of our Inside Intercom World Tour, I brought founders from a few of our favorite…
Product & Design 36 min watch
Design in the age of entanglement
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Product & Design 1 min watch
Jobs-to-be-Done: from doubter to believer
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 22 min listen
Inside Intercom London startup panel
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
AI & Automation 5 min read
Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…