AI & Automation 5 min read
Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
There’s no hand off in product design
What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…
Product & Design 33 min listen
Bob Moesta on Jobs-to-be-Done
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…
Product & Design 11 min watch
How users understand new products
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Product & Design 1 min read
New book: Intercom on Jobs-to-be-Done
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Product & Design 6 min read
Product feedback you can act on
First things first: there is no right way for someone to give feedback. But as a professional designer or developer…
Product & Design 33 min listen
Clearleft’s Andy Budd on designing for users
He co-founded the influential Brighton, England digital product and service design agency, Clearleft, more than a decade ago. Out of…
Product & Design 5 min read
Product managers, you’re not alone
So you’re a product manager. You have a few years or even decades of experience under your belt, a great…
Product & Design 4 min read
Get ready for the great rebundling of mobile
Imagine someone trying to sell you a new car without a radio. Or a new smartphone without a camera. When…
