Product & Design 36 min watch
Design in the age of entanglement
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Product & Design
Our latest thinking on building and designing great products
Product & Design 1 min watch
Jobs-to-be-Done: from doubter to believer
Two years ago, I’d never heard of the Jobs-to-be-Done framework. Was it truly a better way to design products and innovate?…
Product & Design 22 min listen
Inside Intercom London startup panel
At the first stop of our Inside Intercom World Tour, in front of a sellout crowd at The Boiler House…
AI & Automation 5 min read
Principles of bot design
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense. But…
Product & Design 5 min read
There’s no hand off in product design
What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one…
Product & Design 33 min listen
Bob Moesta on Jobs-to-be-Done
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…
Product & Design 11 min watch
How users understand new products
When you’re building a new product, you need to help customers understand the value your product delivers – fast. Designing…
Product & Design 1 min read
New book: Intercom on Jobs-to-be-Done
Today we launched our fourth book, Intercom on Jobs-to-be-Done. It draws together some of the most valuable lessons we’ve learned…
Product & Design 6 min read
Product feedback you can act on
First things first: there is no right way for someone to give feedback. But as a professional designer or developer…
