Product & Design 35 min listen
Mike Davidson on product design
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design
Our latest thinking on building and designing great products
Product & Design 2 min read
Peeling back to first principles
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
Product & Design 38 min listen
Karen McGrane on content strategy
A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and…
Product & Design 6 min read
The end of app stores as we know them
Uber isn’t just killing the taxi industry. Its relentless approach to distribution and scale is also putting a nail in the…
Product & Design 5 min read
Any research is better than no research
When thinking about product research, you shouldn’t be asking yourself, “Can we afford this?” It should be, “Can we afford…
Product & Design 5 min read
Product principles: read receipts
When we released our real-time messenger, we tried to push aside the traditional live-chat model, and instead took our cues…
Product & Design 13 min watch
Your onboarding has a shelf life
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 44 min listen
Intercom’s Paul Adams on product
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 10 min watch
Research at Intercom: thinking beyond product
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
