Product & Design 6 min read
The end of app stores as we know them
Uber isn’t just killing the taxi industry. Its relentless approach to distribution and scale is also putting a nail in the…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
Any research is better than no research
When thinking about product research, you shouldn’t be asking yourself, “Can we afford this?” It should be, “Can we afford…
Product & Design 5 min read
Product principles: read receipts
When we released our real-time messenger, we tried to push aside the traditional live-chat model, and instead took our cues…
Product & Design 13 min watch
Your onboarding has a shelf life
User onboarding for the first several years of Intercom centered on one action: install a snippet of JavaScript. For our…
Product & Design 44 min listen
Intercom’s Paul Adams on product
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 10 min watch
Research at Intercom: thinking beyond product
User research at a tech company typically lives within the product team. Researchers work with product managers and designers to…
Product & Design 12 min watch
What does your product roadmap say about you?
Almost every company claims that they want to be innovative and disruptive. But scratch beneath the surface and the claim…
Product & Design 47 min listen
Strategyn’s Tony Ulwick on Jobs-to-be-Done
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…
Product & Design 7 min read
It’s time for notifications to get smart
My phone buzzed. I was somewhere in Iceland. More than ten miles from my car and any other human being….
