Product & Design 11 min read
Messaging is just getting started
Messaging isn’t about text. It’s about conversations. Here’s why the simplest apps on your phone are quickly becoming the most…
Product & Design
Our latest thinking on building and designing great products
Product & Design 48 min listen
Peter Merholz talks product design
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
Product & Design 6 min read
Why ‘mobile first’ may already be outdated
What matters is screens, not devices. Mobile app driven companies are now building complementary web apps. For a number of…
Product & Design 4 min read
How to sunset a feature
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Product & Design 5 min read
Emoji and stickers are just the beginning
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
Customer Service 7 min read
Design principles: insights are not about analytics
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Product & Design 1 min read
Our new book: Intercom on Product Management
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Product & Design 10 min read
Lessons learned from scaling a product team
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
Product & Design 7 min read
Has visual design fallen flat?
Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…