Product & Design 4 min read
How to sunset a feature
If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…
Product & Design
Our latest thinking on building and designing great products
Product & Design 5 min read
Emoji and stickers are just the beginning
Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…
Customer Service 7 min read
Design principles: insights are not about analytics
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Product & Design 1 min read
Our new book: Intercom on Product Management
We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…
Product & Design 10 min read
Lessons learned from scaling a product team
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
Product & Design 7 min read
Has visual design fallen flat?
Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…
Product & Design 5 min read
Meaningful growth vs metric manipulation
What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…
Product & Design 1 min watch
How to lose touch, relevance, and customers
Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…
Product & Design 4 min read
How customer feedback gave Shopseen the perfect feature idea
Customer feedback is a powerful source of ideas for new features but tapping into it can be hard. Shopseen is…
