Product & Design 2 min read
Designing our new blog
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
Product & Design
Our latest thinking on building and designing great products
Product & Design 8 min read
It’s not the end of apps
No one was saying that apps are dying. A few weeks ago we published an article entitled “The End of…
Product & Design 5 min read
5 product feedback mistakes we all make
It rarely makes sense to take product feedback from all users and it never makes sense to get it all…
Product & Design 1 min watch
Talk: Product strategy in a growing company
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
Product & Design 14 min read
The end of apps as we know them
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying….
Product & Design 2 min read
This is not a map
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 4 min read
How to predict technology flops
What do all technology flops have in common? They failed to do a job for their customers. If you are…
Product & Design 2 min read
The thickness of napkins
What does a napkin tell you about a restaurant? Quite a lot, surprisingly. Study after study shows a strong correlation…
Product & Design 5 min read
Before you plan your product roadmap
Are all your users using all the features in your product? Of course they’re not. Let’s talk about that. When…