Product & Design 2 min read
Where does your product suck? Where does it matter?
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
Our latest thinking on building and designing great products
Product & Design 2 min read
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
Product & Design 3 min read
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…
Product & Design 2 min read
Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…
Product & Design 3 min watch
Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…
Product & Design 4 min read
Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…
Product & Design 31 min watch
We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…