Product & Design 4 min read
Asking customers what you want to hear
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…
Product & Design
Our latest thinking on building and designing great products
Product & Design 14 min read
An Interview with Andy Budd
We talked to Andy Budd about the role of design in startups, the difference between designers and stylists, and the…
Customer Service 2 min read
Analyzing Abandonment in Your Product
Conversion rates and usage patterns will cause you many a sleepless night. Your team deploys a new feature or flow,…
Product & Design 4 min read
Shipping is the beginning of a process
All too often, shipping product is seen as an end. A milestone reached, a good time to move onto the…
Product & Design 1 min watch
Talk: They’re all just perspectives
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 4 min read
What Does Feature Creep Look Like?
When you think about feature creep and bloated products what comes to mind? Endless tabs, toolbars, settings, and preferences, right?…
Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Product & Design 7 min read
Product strategy means saying no
If you’re building a product, you have to be great at saying no. Not “maybe” or “later”. The only word…
Product & Design 4 min read
There are no small changes
“We want to limit the length of a review in the product to 140 characters, because we may want to…