Product & Design 6 min read
Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams
Most companies depend on cross-functional teams when building a product that delivers real value. Intercom is no exception.
Product & Design
Our latest thinking on building and designing great products
Product & Design 30 min listen
UserTesting’s Janelle Estes on using human insight to create memorable experiences
People love stories and human connection – it’s just the way we’re built. The insights we extract from those connections give us a peek into who our customers are as human beings, and only by leveraging it can we deliver a truly great experience.
Product & Design 5 min read
Intercom’s product principles: Shaping the solution to maximize customer value
Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. We deeply understand the value of our work, and help design solutions which efficiently deliver that value.
Product & Design 6 min read
Valuable insights at the right time: Determining the ideal level of design fidelity for user testing
We often aim to get product concepts in front of users very early in the product development process. This approach poses an important and ongoing question – what’s the right level of design fidelity to present to your research participants?
Product & Design 18 min listen
Let’s talk principles: From technical conservatism to connected, modular systems
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.
Product & Design 7 min read
Building high-performing Research and Data Science teams with clear career paths
We hire talented, ambitious, and driven people who strive for excellence. From the moment they join us, we demonstrate what great looks like through clearly established standards, and help them deliver impact, do the best work of their careers, and develop in incredible ways.
Product & Design 74 min watch
Des Traynor talks startup strategy, product fundamentals and Enterprise SaaS on 20VC
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Product & Design 26 min listen
Stark’s CEO Cat Noone on designing accessible products
For years, accessibility has hardly been a priority in the tech industry. But companies are finally starting to realize that designing services for all is a move where everyone wins.
Product & Design 6 min read
Intercom’s product principles: How connected, modular systems help us to focus on important decisions
Focusing on the system in the early stages, instead of skipping ahead to high-fidelity mockups, gets us talking about the important decisions faster.
