Our latest thinking on building and designing great products
Product & Design 26 min listen
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Product & Design 7 min read
We focus on the problem and finding the right design to solve it. We try to default to existing design conventions, but if those don’t exist, or if they’re not good enough, we create something new that does solve the problem.
News & Updates 2 min read
Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.
News & Updates 4 min read
Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.
Product & Design 37 min listen
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
Product & Design 6 min read
At Intercom, shipping is just the beginning. We strive to deliver outcomes as well as outputs to drive real results for our customers.
News & Updates 4 min read
We’re creating customizable features that will allow your marketing, sales, and support departments to flourish – improving the efficiency of your teams while also providing the most personalized engagement on the market to your customers.
Product & Design 6 min read
At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Here’s how we do it.
Product & Design 5 min read
Intercom is built on principles. Defining and distilling these principles has been one of the biggest contributors to our ability to consistently build great products at scale – we hope you find them as useful as we have.
