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Product & Design 14 min listen
Let’s talk principles: Exploring how we build product at Intercom
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
Our latest thinking on building and designing great products
Product & Design 14 min listen
Hear from experts across Intercom’s R&D team talk about the principles that guide their work everyday.
News & Updates 3 min read
Our new April features focus on increased and more efficient channels of communication and giving you access to the right data to influence the way you scale your business.
Product & Design 26 min listen
The invention of the telephone revolutionized the way businesses interacted with their customers. In this special episode, we explore how phone support has evolved over the years.
Product & Design 7 min read
We focus on the problem and finding the right design to solve it. We try to default to existing design conventions, but if those don’t exist, or if they’re not good enough, we create something new that does solve the problem.
News & Updates 2 min read
Take a look at some of these cutting edge products we released in March including Intercom Surveys, Switch, and much more.
News & Updates 4 min read
Intercom Surveys enable you to turn insights into action with responsive workflows that increase customer engagement, adoption, and retention. Gain valuable insights into your customers’ behaviors and needs so you can keep up what’s working and improve upon what isn’t.
Product & Design 37 min listen
There’s more to being a product evangelist than just advocating for a product. Today’s guest believes focusing on the work culture and systems surrounding the R&D org is just as important.
Product & Design 6 min read
At Intercom, shipping is just the beginning. We strive to deliver outcomes as well as outputs to drive real results for our customers.
News & Updates 4 min read
We’re creating customizable features that will allow your marketing, sales, and support departments to flourish – improving the efficiency of your teams while also providing the most personalized engagement on the market to your customers.