Product & Design 35 min listen
Intercom on Product: Speeding back up when momentum drops
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down?
Product & Design
Our latest thinking on building and designing great products
Product & Design 4 min read
Moving fast and building smart: The value of quick customer feedback
Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process. Here are three tips for collecting customer feedback quickly and efficiently.
Product & Design 6 min read
Continue, Stop, Start: Rethinking retrospectives
Running retrospectives is a common challenge for many teams. We’ve rethought the widely used “Stop, Start, Continue” model, focusing first on continuing the processes that already make our teams successful. Here’s why we use “Continue, Stop, Start” at Intercom.
Product & Design 15 min listen
The story behind the chirp: Intercom’s notification sound
Sound plays a considerable role in determining whether a product experience is good or not. But the line between useful and exasperating is a tenuous one, and it’s easier than you think to find yourself on the other side of it.
Product & Design 7 min read
Building a foundation of excellence: Intercom’s 9 fundamentals of great interaction design
When you’re deep in all the different layers of building products, it can be easy to forget about the importance of also nailing the thing designers are experts at – interaction design.
News & Updates 7 min read
Built for you: Deeper insights, stronger customer engagement, integrations, and more
Check out our recent updates, all built to help you improve your conversational support, engage customers anywhere, integrate the tools you love, and more.
Product & Design 19 min watch
Growing up without growing old: How to keep the startup spirit as you scale
You don’t stop being a startup because you grow into a big, bloated company – you grow into a big, bloated company once you stop being a startup. Here’s how to prevent that happening.
Product & Design 19 min listen
Meet the team: Intercom’s Brand Studio on evolving our brand
As your business grows, it’s only natural your brand grows with it. We chat with some of the creative people behind Intercom’s branding and our recent brand refresh project.
Engineering 3 min read
Foundations to build on: Intercom’s principles for building product
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.