Sales

Live chat requires sales teams to develop new skills, from how to engage in real time with website visitors to how to qualify in a conversational, not spammy, way.

In an on-demand world where customers can research, buy and sell everything they want with just a few clicks, modern prospects expect a real-time buying experience.

Asking the right questions early in the sales process is paramount to understanding your prospect’s use case and fit for the product solution you offer. See the six questions we ask on every sales discovery call.

For all the time and money we spend attracting customers to our website, isn’t it odd how little we spend trying to convert them? These live chat stats will show you the conversion power of messaging.

If you work in sales, there’s one number you likely obsess over — your quota. Here are 5 proven strategies to help you consistently meet and exceed your quota.

Live chat is all about engaging with website visitors in real time, but how do you make sure you’re talking to the right ones? Our friends from Tray.io explain how they use Intercom to drive revenue.

In sales, it can be tempting to chase whales at the expense of working your long tail of small deals. Here’s how automating your sales follow-up enables you to do both.

Once you’ve gotten as people to sign up for your free product trial, how can you ensure that they are successful in that trial? Learn how to help your prospects get the most out of their trial.