Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Latest episodes
The Ticket: Nick Clark on how to design AI support for the customer
In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service.
The Ticket: How to practice Amazon’s “Big Bet Leadership”
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
Off Script: Imagining the future of customer service in an AI-first world
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
The Ticket: Listen to highlights from Pioneer 2024
Hear all the highlights from Pioneer, our first ever AI customer service summit, where we brought together industry leaders and experts to explore how AI is revolutionizing customer service.
The Ticket: How strong company culture leads to high customer satisfaction
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Most Popular episodes
The Ticket: How to lead your customer service team into the AI future
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
The Ticket: Unlocking customer service’s strategic potential with AI
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
The Ticket: Evolving your support org to thrive in the AI era
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Make every call count: The evolution of phone support
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.