Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Natalie Hurst, Director of Customer Success at Nuuly, talks about the immense impact AI had for both Nuuly’s support team and customers, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.
Customer Support Operations Analyst at Intercom, Kevin Furlong discusses his critical role, focusing on the balance between proactive and reactive work and the ongoing need for optimization in customer support tools.
In this episode Angelo Livanos, who leads support at Lightspeed Commerce, shares insights into leaning into the AI revolution and helping shape the future of CS.
In this episode of The Ticket, CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process, and feedback.
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.
As AI takes over more manual tasks, customer service teams have the opportunity to play a more strategic role and contribute to achieving broader business goals.
Customers expect exceptional experiences from every business they interact with. If your service is “satisfactory,” you’ll get left behind. Shep Hyken shares findings from his latest report on how to deliver outstanding customer experiences.
AI is radically changing how customer service teams operate. Learn how to evolve your team structure to capitalize on new opportunities.
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.