Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.
In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service.
John Rossman joins us to discuss the concept of “Big Bet Leadership”, emphasizing the importance of making bold, high-stakes decisions in business.
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
Hear all the highlights from Pioneer, our first ever AI customer service summit, where we brought together industry leaders and experts to explore how AI is revolutionizing customer service.
Author Robert Richman chats with us about the importance of aligning company culture with customer service.
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.