Discover the future of customer service, support, and experience
Join Intercom's Support team leaders in conversation with customer service experts, renowned CX thinkers, and influential authors who are shaping the future of customer support.
Latest episodes
The Ticket: Embracing change in customer service the Nordstrom Way
Robert Spector joins us to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.
The Ticket: A day in the life of a conversation designer
Fred Walton discusses the role of conversation designers in crafting engaging dialogue flows for AI agents and automated support channels.
The Ticket: Leadership’s role in creating a customer-centric culture
Author Blake Morgan joins us to discuss the importance of customer experience and the role of leaders in creating a customer-centric culture.
The Ticket: A day in the life of a support knowledge manager
Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.
The Ticket: Defining and evaluating a remarkable customer experience
We explore our latest research on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan.
The Ticket: Dovetail’s Serena Chan on why customer research is a crucial part of your support strategy
Serena Chan from Dovetail joins us to discuss how to conduct the right type of research and apply it to your CX.
The Ticket: Maximizing team efficiency with AI
Explore how AI can maximize team efficiency in customer support with Leanne Harte, Senior Manager of Customer Support.
The Ticket: Building the future of AI-first customer service
Intercom’s Senior Product Marketing Manager OIivia Singarella discusses some exciting news for the future of AI-first customer service.