Using AI, businesses can now achieve better, faster, and cheaper customer service. Here’s everything you need to know about the new economics of CS in one comprehensive guide.
News & Updates 4 min read
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
Customer Service 2 min read
We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024.
AI & Automation 2 min read
We’re excited to announce “The State of AI in Customer Service: 2023 Report.” This report is jam-packed with insights, along with actionable tips that you can use to supercharge your support with AI, drive real business results, and have an outsized impact.
Customer Service 3 min read
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
News & Updates 2 min read
Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience.
Customer Engagement 2 min read
In-product messaging drives 3-4x higher customer engagement. Find out how to drive key actions and long-term loyalty in our new guide.
Customer Engagement 1 min read
Transforming new signups into super users hinges on great onboarding. Discover how to create a powerful onboarding messaging campaign in our refreshed guide.
Customer Service 2 min read
When it comes to support, context is king. Learn how to drive bottom-line impact with in-context support in our new guide.
Customer Service 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’