Sales 5 min read
More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience.
Customer Service 11 min read
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.
Customer Service 9 min read
Conversational experiences are no longer the future of customer support – customers are expecting them now. Here’s what you need to know to become an industry leader.
Customer Service 10 min read
Increased conversation volumes, reduced bandwidth, inefficient tech stacks – customer support has never been more challenging. Here’s what you need to do about it.
Customer Service 10 min read
The last year has had an irreversible impact on how companies and customers interact with each other – and there’s no going back.
News & Updates 4 min read
Want to deliver fast, efficient, personal support at scale? New research shows the business benefits of switching to conversational support.
Customer Service 8 min read
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers?
Customer Service 9 min read
What does quality support actually look like? We partnered with Klaus to survey hundreds of support leaders and get a deeper understanding of how they define, measure, and improve “quality”. Here’s what we learned.
Customer Service 10 min read
Ensure only complex queries reach your support team, and equip them with the most effective strategies for providing efficient, human support.
