News & Updates 4 min read
Right now, businesses are not just waiting for their customers to check in – they’re leaning on automation to proactively communicate with them. Here’s what our data shows.
Customer Engagement 10 min read
There are many factors to consider when making business decisions during times of uncertainty – but the most important one is customer impact. Here’s how we’re navigating the changing landscape for our business and our customers.
Customer Engagement 45 min listen
In episode one of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We examine health and wellness to see how individuals and companies are getting on.
Customer Engagement 5 min read
Customer retention is one of the most important aspects of any successful SaaS business, and over the years we have examined how to fight churn from a number of perspectives. Here is a collection of insights into retention that may prove useful right now.
Customer Service 37 min listen
When global work moves online overnight, a wave of support tickets follows. Our support leaders share how they’ve steadied the course.
Engineering 7 min read
How do you ensure reliable software delivery right now, when your teams are suddenly distributed and your customers are facing new issues? The answer, we found, was by relying on our principles and processes rather than trying to reinvent the wheel.
News & Updates 1 min read
At this unprecedented and uncertain time, we’re sharing how we’re keeping Intercom’s staff and their families safe from the spread of COVID-19.
News & Updates 8 min read
During the COVID-19 crisis, staying connected is more important than ever. Here, members of the Intercom Content team share some links or online events we’ve found useful, informative, distracting, or inspiring.
News & Updates 4 min read
In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about.
