News & Updates 4 min read
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected.
News & Updates 1 min read
Learn how groups and organizations leading projects related to COVID-19 have been using Intercom in the fight against the pandemic.
News & Updates 30 min listen
We’ve brought together three of our most experienced remote folks for a roundtable discussion (hosted remotely of course) to talk through what they’ve learned and how to operate at your best while on your own.
Customer Service 5 min read
Your business might be seeing more customer conversations as a result of the COVID-19 pandemic. These Intercom tips will help you handle the volume of queries and conversations, supporting your customers at this challenging time.
Customer Service 8 min read
Supporting your customers with efficiency and empathy is challenging in the best of times. But when an unprecedented event like COVID-19 hits, what do you say and how do you say it?
Customer Engagement 40 min listen
Nurturing a sense of community is more important than ever in these unprecedented times. We caught up with Bailey Richardson of People & Company to get her advice on how companies and groups can cope.
Customer Service 7 min read
As we make our customer support fully remote, we are rethinking how we use our workflows, automation tools, and day-to-day rituals to protect team dynamics and productivity.
Customer Service 4 min read
When most communication is nonverbal, how do you make sure what you say and hear aren’t misinterpreted when you’re working remotely?