Growth 2 min read
What is customer experience management?
Customer experience management is a system of marketing strategies and technologies focused on customer engagement, satisfaction, loyalty, and advocacy.
customer experience
Customer Service 27 min listen
Customer Experience author Elizabeth Dixon on the CX that makes an impact
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Customer Engagement 8 min read
5 quick ways to improve your e-commerce customer experience
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Customer Engagement 8 min read
Creating excellent customer experiences with the right e-commerce tech stack
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
Customer Engagement 30 min listen
CX expert Jay Baer on creating experiences that get your customers talking
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
Scale by Intercom 30 min listen
CX author Dan Gingiss on turning customers into your own salesforce
Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy.
Customer Service 1 min read
Announcing ‘The Ultimate Guide to Conversational Support’
Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.
Scale by Intercom 30 min listen
CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom’s Bobby Stapleton to discuss.
Customer Service 6 min read
The end of “good enough” – and the rise of conversational support
Today’s customers won’t settle for a “good enough” support experience. That’s why we’re investing in a more personal and more efficient approach – with conversational support.
