Customer Service
24 min listen
CX expert Bill Price on creating frictionless customer experiences
What if you could design a customer experience so smooth that customers don’t have to contact you?
customer journey
Customer Service 27 min listen
Customer Experience author Elizabeth Dixon on the CX that makes an impact
We all want to believe we’re working towards something meaningful and that our actions have a lasting impact. And while it’s easy to believe that only certain people are positioned to drive that change, everyone has that power in them.
Growth 3 min read
What is the customer journey?
Before a customer buys from your brand, they will go on their own journey to the path to purchase. It’s important to understand that experience.
