Customer Engagement 4 min read
Using case studies to tell your story for you
It’s easy to forget how much those of us in B2B SaaS companies ask of our potential customers. We’re not…
customer story
Customer Service 3 min read
How ProfitBooks used Intercom to increase renewal rates by 40%
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…
Customer Service 4 min read
Better goals help Magoosh improve message performance by 11%
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Customer Service 5 min read
Harnessing user research with Intercom
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 4 min read
How BCSocial increased engagement with Intercom
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Product & Design 5 min read
How Baremetrics went from $0 to $14,000 per month
Eight days. That’s how long it took Josh Pigford to build and launch the foundation of what, in six months,…
Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
