AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 10 min read
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
Customer Service 8 min read
Discover the top three customer service trends from Klaus’s 2022 benchmark report. And see where to invest your time and resources.
Customer Service 2 min read
Discover five trends transforming customer support and how to capitalize on them in our new ‘Intercom Customer Support Trends Report.’
Customer Service 9 min read
What does quality support actually look like? We partnered with Klaus to survey hundreds of support leaders and get a deeper understanding of how they define, measure, and improve “quality”. Here’s what we learned.
Customer Service 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.
