A collection of articles and podcasts exploring Fin, our breakthrough AI chatbot that is transforming the customer service industry.
The holidays are around the corner – is your support team ready for the volume? Here are 7 ways you can automate parts of your customer service workflow to make sure your customers get fast, precise help, 24/7.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
AI & Automation 20 min watch
In this month’s Built For You broadcast, we’re introducing a number of updates to our AI-first system that will help you deliver better, faster, more personalized support.
AI & Automation 10 min watch
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
Customer Service 4 min read
We’re excited to reveal our latest breakthrough innovation – a personal AI assistant for every customer support teammate, right in the inbox.
Customer Service 2 min read
Unlock global customer support with Intercom’s AI agent, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 4 min read
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.