If your customers aren’t getting optimal results from your AI agent, they might not feel comfortable using it. The key to getting past this? Building trust by practicing transparency, providing guidelines, and setting expectations upfront.
AI & Automation 7 min read
Curious to know how Fin compares to Zendesk AI agent? We conducted thorough testing and the results show Fin is the clear winner when it comes to performance. Here’s a look at our research process and the data we uncovered.
Customer Service 8 min read
There’s a perception that AI for customer service can only function over chat. However, our next-generation Fin AI Agent is truly omnichannel – discover how we developed AI technology that delivers great support over email.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
AI & Automation 5 min read
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
