human support strategy Archives

How support leaders can empower their teams to satisfy, delight, and retain customers

Human support has a critical impact on customer satisfaction – and ultimately, on your company’s bottom line. Here’s why it’s so important to invest in human support as a strategic lever in your business.

Ruth O'Brien

Senior Director, Automated and Proactive Support, Intercom

Customer Service 7 min read

Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Typeform’s Senior Director of Customer Success Christine Werner outlines the importance of understanding your customers’ needs and desired outcomes, and how to create blueprints to help them succeed.

Beth McEntee

Principal Editor, Intercom