Off Script: Brian Eno and Stephen Fry take on AI
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.
AI & Automation 46 min watch
Is the AI hype justified, or is there more to the story? Renowned industry analyst Benedict Evans cuts through the noise and reveals what AI really means for industries like customer service.
Customer Service 29 min listen
Hear all the highlights from Pioneer, our first ever AI customer service summit, where we brought together industry leaders and experts to explore how AI is revolutionizing customer service.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
AI & Automation 49 min watch
Meet the world’s most advanced AI agent for customer service: Fin 2. Watch the launch keynote, where we lift the curtain on exactly what it’s taken to get to this point.
AI & Automation 10 min read
We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.
AI & Automation 9 min read
We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had so far, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.
AI & Automation 11 min read
We spoke with Angelo Livanos, Senior Director of Global Support at Lightspeed Commerce, about burning topics in the CS space, like getting stakeholder buy-in for AI, approaches to rolling out the technology, managing change, and more.
Customer Service 3 min read
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service